Frequently Asked Questions
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Can I buy only one piece?
No, sorry, we only sell to accredited professionals.
Is there a minimum purchase amount?
Yes, for the first purchase there is a minimum order value of €100. For subsequent purchases there is no minimum order value...
Do I need to be registered to see prices?
Yes, as wholesalers and out of respect for our customers, it is necessary to register as a professional in the sector to be able to see the prices and sizes of the products. To register, click here: REGISTER
Do you have a physical store?
Yes, our store is located in the wholesale area of Tirso de Molina, in Madrid, with more than 20 years of experience.
Can I buy online?
Yes, the website is an online store. In each product page you can add the quantity of each size and colour of the product to the cart and confirm the purchase. After confirming, we will contact you to inform you of the VAT, transport and, if applicable, the equivalence surcharge. Once accepted, we will send you an email with the link to make the payment by transfer or credit card.
Is it safe to buy online?
Yes, it is completely safe. The website has an SSL protection system.
Are the prices VAT included?
No, prices are shown without VAT included.
How long do you reserve my confirmed order?
Once the order is confirmed, we keep it for 3 days. If payment has not been made after these days, it will be cancelled.
Shipping methods, deadlines and costs.
Available shipping methods will be displayed during the purchase process. They may vary depending on the delivery address, the selected products and commercial campaigns.
You have the following shipping methods available:
Pickup in store: FREE from 24 hours after order confirmation.
Home delivery: It will depend on the shipping area, you can check the rate HERE
Please note that deliveries are made on working days (not holidays or weekends).
During sales and promotions, delivery times may be longer than usual.
Are returns accepted?
Yes. Merchandise will be returned when there are manufacturing problems or an error in order management. The refund will be made within 7 business days of receiving the product, via bank transfer.
Where is it manufactured?
Most of the collection is made in Spain, another important part is made in Italy and a small percentage in Asia, passing all our quality controls.
Where can I get more information about payment and processing in your store?
For more information, you can also read the Terms of Service or Privacy Statement.